Patients of the Centre for Family Medicine as well as Twin City, Waterloo Region, and Andrew St Family Health Organizations have access to 8 therapy sessions covered through the Ministry of Health. This means you do not have to pay for your therapy here, it is covered under your health card. If you do not show up for an appointment or cancel without 24 hours notice your no show appointment will be counted as 1 of your 8 sessions.

A referral from your family physician is required to begin your therapy process. Once your referral is completed it is your responsibility to arrange your appointment, please call 519-578-2100 ext. 209 to schedule your intake session.

The wait time for your first counselling session is approximately 4-6 weeks.

If you have access to an Employee Assistance Plan or benefits that cover therapy we suggest you access them first through an outside counselling agency. You can search for local counselling agencies online.

Please note we do not provide crisis services.

If you are experiencing a Mental Health Crisis:

Call Here 24/7 at 1-844-437-3247

Call Kids Help Phone 1-800-668-6868

Wellington & Dufferin County residents can call the TorchLight Distress Line at 1-888-821-3760

Go to your nearest Hospital Emergency Department (Kitchener-Waterloo: Grand River Hospital)

Call 9-1-1

Other Resources

Region of Waterloo Mental Wellness Website

Contains resources and information regarding mental health and illness including:

• Crisis support
• Phone support
• Local mental health services
• Free local mental health services for Ontario Works & Ontario Disability Support Recipients

Here 24/7

A front door to addictions, mental health, and crisis services provided by 11 agencies across Waterloo Wellington. No referral is needed, you can call them direct. Here 24/7 will work together with you to understand what you need, connect you to services, and help you navigate the system. This assistance will allow you to focus on maintaining hope and pursuing recovery.

Front Door – Access to Child & Youth Mental Health Services

Your starting point for accessing child and youth mental health services and supports in Waterloo Region.