For your information and reference, we have outlined in this email the different email platforms we may use to communicate with you, and guidelines for email communication with CFFM.
We may use a few different platforms to email with you, depending on the request:
Guidelines for Email Communication with CFFM
All electronic communication will be acknowledged in a timely fashion. However, we do not monitor when the office is closed for weekends, evenings, statutory holidays and vacations. Please consider our office hours when you are waiting for a reply to your electronic communication.
As a general rule, we will respond to patient emails within 3 business days. If you do not receive a response within the designated time period, please assume that your email was not received and call the office to follow up.
Please review the following dos and don’ts when communicating with our office by email.
|Do …||Don’t …|
|identify yourself by full name (the name on your health card)||request appointments by email (call the office)|
|send forms and pictures only when requested by your healthcare provider or office staff||request medical advice by email (medical advice can only be obtained by appointment)|
|check your junk folder as our responses might end up there||use email for emergencies or when information is needed urgently|