Ontario’s Accessibility Standard for Customer Service is simply about providing good customer service to everyone.
The Centre for Family Medicine is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, The Centre for Family Medicine will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the front door and on our website.
The Centre for Family Medicine will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
Training will include:
Customers who wish to provide feedback on the way The Centre for Family Medicine provides goods and services to people with disabilities can complete the Feedback form provided at each location by the suggestion box, via e-mail to firstname.lastname@example.org or verbally to any staff member. All feedback will be directed to Sylvia Decker, Accessibility Coordinator. Customers can expect to hear back within five (5) working days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Any policy of The Centre for Family Medicine that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.